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Unibet Casino
This Unibet Casino test was not easy for me. Not only does Unibet offer an extensive online casino section with almost 1,000 games, but they also have sports betting, tournament poker and their own bingo site. However, in this review I would like to limit myself to my experience of offering live casino tables and classic casino games and slot machines. Behind the provider is the renowned Kindred Group, which was still called Unibet until 2016 and operates numerous betting sites, online casinos and poker sites.
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My Unibet Casino review
In the following I would like to elaborate on how the provider performs in the categories game selection, live casino, bonus offers, mobile app, payout odds, website and software. Finally, I’d like to give you a little insight into the Kindred group of companies and how they manage security, licensing and customer service. Finally, I’d like to check if the provider lives up to its reputation in the casino industry and give you enough information to decide if the provider is right for you.
Spoilt for choice: The Unibet gaming range
Most of the approximately 700 games offered are slot machines. Unibet Casino also has a lot to offer in the table and card game category. There you will find all the classic table games such as poker, baccarat, blackjack or roulette in countless variations and modifications. Furthermore, you can play almost all table games either alone in the casino area or with other players in the live casino with real dealers.
The game offer in numbers
In the casino sector alone, Unibet offers 603 slot games and 64 table and card games at the time of testing. In addition there are 14 different variations of video poker and 20 exclusive titles that can only be played at Unibet Casino. This brings the total to almost 700 games, 50 of which have a jackpot. This selection is considerable, but is limited to the 100 live tables where you can play many variations of Roulette, Baccarat, Blackjack or Casino Poker with real dealers and croupiers.
At the machines you will find all the famous titles like Bonanza, Gonzo’s Quest, Book of Dead or Starburst. Unibet also has a whole range of game developers under contract such as Play’n GO, Stakelogic, NetEnt, 2By2 Gamig, ELK Studios, Big Time Gaming and Yggdrasil – to name but a few. From this you can see that there are many different games with different handling. It is also worth trying out the titles of the smaller development studios, as they often implement new game mechanics and ideas.
There is also plenty of choice when it comes to jackpots. These range from daily jackpots between €1,000 and €10,000 to fixed jackpots between €10,000 and €50,000 to progressive jackpots that have risen to €16,000,000 during the test period. Even in single live games like Caribbean Stud Poker or Casino Hold’em you can win jackpots in the millions if you bet on the right hand.
Table games such as Poker, Blackjack or Roulette can be chosen either alone in the table and card games section, or with other players in the live casino against real dealers. In addition to the originals, you will also find numerous variations such as Single Hand Blackjack, 3 Card Hold’em or Multi Wheel Roulette. New games are often added and broaden the game selection even further. It is also difficult to look at the casino in isolation, as a separate area has been created for bingo, online poker and sports betting with tournaments, challenges and special promotions. There is hardly a better provider for playing bingo online. In conclusion, I can safely say that at Unibet Casino all preferences are catered for.
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Live dealer games in the Unibet Test
The popular Live Dealer games connect you to real dealers and croupiers via livestream and you can play classic casino games such as poker, roulette, baccarat or blackjack with other players at the tables. Live dealer games are therefore an important criterion in the Unibet test and are therefore covered in detail in my own Unibet Live Casino test report. Nevertheless, I would like to give you a brief overview of the live offer of the provider. The live games at Unibet Casino are produced by two providers. Evolution Gaming provides 7 different game types that can be played at 85 tables, while Authentic Gaming complements 17 Roulette tables that are broadcast live from real casinos. Of particular note are the exclusive tables with Unibet branding and own dealers, which are not available at any other online casino. However, I don’t want to give too much away at this point and refer you back to my Unibet Live Casino review.
My experience with the Unibet Mobile App
For users of Apple devices Unibet offers a native app that can be downloaded from the App Store. However, other platforms are not neglected either. Using Unibet’s web app, you can play almost all of the 700 titles from the comfort of your internet enabled device’s browser without any pre-installations by simply going to the Unibet website. As my review of Unibet covers reviews in the most important categories in detail, I would like to refer you to my detailed report on Unibet’s mobile offering.
An overview of the betting limits
Many different types of players meet in the online casino. There are so-called high rollers, who play predominantly with large stakes and bet a lot of money in the casino, and low-stake players or casual players who bet small amounts of money rather to pass the time. Casino newcomers in particular will wonder whether Unibet requires experience to play, or whether they can get their money’s worth even with low stakes.
As an established company, Unibet Casino serves a large market and is committed to providing a pleasant and exciting gaming experience for as many players as possible, regardless of their wallet size or gaming habits. At the same time, High Rollers are also important customers and should not be left behind. How the casino achieves this can be explained by the betting limits for the individual games.
Next, I’ll give you an estimate of the wagering margins for the different types of games in detail. First of all, I would like to mention the practice mode, where you can play a few rounds for play money before you are ready. Even in the real money mode you don’t have to risk much if you don’t want to. With the slot machine games, you can spin for as little as one cent per spin. Almost all slots allow you to adjust your bets using various controls. In Book of Dead, for example, you can choose a coin value between €0.01 and €2. This value tells you how much the coins you bet and win are worth. The higher the coin value, the more you can win. Often you can also choose the number of paylines you bet on. If you want to play for less money, it’s best to bet on fewer paylines. This also reduces the chances of winning. Finally, many game developers also let you choose the number of coins you bet on each payline. Taking all factors into account, Book of Dead has a betting range of $0.01 to $100 per spin. There are also slots games that start at $0.25, $0.35 or $1 per spin. The maximum limits often end at €100 or €125, but there are exceptions such as Emoji Coins, where bets of up to €300 per spin are allowed.
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Analysis of payout rates in the Unibet test
The payout percentage (also known as Return to Player or RTP value) is generally understood to be the percentage of the stake sum that is paid out again to all players over a certain period of time in the form of winnings. Classic slot machines, which are located in casinos or pubs, usually have an RTP of about 60%. This means that over a longer period of time 40% of the money that the players put into the machine is retained by the operator and 60% is paid out again in the form of winnings. In comparison, however, the payout rates for online slot machines are much higher and range between 85%-99%, as the operators incur lower costs than for real machines, which have to be emptied and serviced regularly. The RTP values are determined at Unibet Casino by independent testing agencies such as eCOGRA.
Now that you know what the RTP value indicates, I would like to introduce you to the payout odds in Unibet. On request Unibet gives an average payout rate of 95-98% for the entire casino. However, a look at the table above shows that the RTP values vary from game to game.
As usual, Blackjack scores best where payout rates of up to 99.65% can be achieved if all players play with the right strategy. This means that all players who play Blackjack at a table against the bank consistently play according to probability tables and do not place side bets. If you want to know more about low risk Blackjack strategy, I recommend you read my linked article. Roulette also achieves up to 97.3%.
Because each game has its own RTP value, the range of payout odds is widest in the slot machine games. You can find high RTPs for example at Starmania with 97,87%, Blood Suckers with 98% or Uncharted Seas with 98,6%. In direct comparison with other casinos, Unibet has many slots with high payout ratios. But don’t be put off by a lower RTP value when choosing your favourite slot. It may be that a machine with a low RTP retains more overall, but still often splits the winnings between many players, whereas a machine with a high RTP very rarely rewards a few players with single high payouts.
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My user experience with the Unibet website and software
I would like to devote this part of the review to the more technical part of the Unibet Casino offer. Anyone who spends a long time on the site will have experience of customer support or other service areas at Unibet where appropriate. What counts here is whether the website is clearly laid out and functional, how competent the service is or what certificates the manufacturer obtains to ensure secure payment and data traffic.
First I would like to evaluate the Unibet website. I have found the provider’s website to be very structured and tidy. The different areas of Sports Betting, Casino, Live Casino, Poker and Bingo are clearly separated from each other and yet the individual areas can easily be changed without the need to log in again or click through. The games are also divided into machine games, table and card games, jackpots, exclusive games and video poker and can also be found individually using a search mask in the top right-hand corner. There are even subcategories for even more precise sorting.
The Unibet website is operated by the Maltese company Trannel International Ltd, which is part of the group and provides tailor-made software for all online casinos it operates. The Unibet website is encrypted using 128-bit Secure Socket Layer (SSL) encryption to prevent your details from being read by unauthorised third parties. The associated security certificate is issued by Trustwave, the certification authority.
Who runs the Unibet Casino?
As you may have heard, there are several companies behind Unibet Casino. First of all, the website is operated by Trannel International Ltd, a company based in Malta. Trannel International is part of the Kindred Group, formerly known as the Unibet Group, which is also based in Malta, but has offices in several European countries and Australia. The Kindred Group’s corporate history is something I would like to share with you at this point, before I turn to the topics of customer service, licenses and security.
Company history: Does Unibet have experience in business?
Anders Ström founded Unibet in 1997. By 2001 the company was already offering online betting services to 200,000 customers in 80 countries around the world. Since 2001 Unibet is listed on the Swedish stock exchange and in the same year bought its Belgian competitor Mr Bookmaker. This was followed by a series of strategic mergers in 2007, as the company pioneered the development of mobile betting. In 2016, the company was finally renamed the Kindred Group and had an established market position with many of its own casino and betting brands. Today, the Kindred Group serves over 20 million customers and processes 16 to 18 million transactions every day.
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Customer service at Unibet Casino
Since the Kindred Group brings together several betting providers and online casinos, it is likely that the company will pool its resources and operate a large German support center for all subsidiaries. This will allow the company to work more efficiently and also allow Unibet to bring together experience from the different support teams in one office. But this fact alone is not enough to guarantee the quality of customer support. I have therefore contacted customer service several times during my test report to find out how competent and helpful the provider is in dealing with any problems and queries that may arise.
You can reach the German support team by e-mail at any time. But you will get an even faster answer if you contact the support team via live chat. The e-mail support is available around the clock, while the chat is sometimes unavailable outside business hours. Unfortunately there is no German telephone service at the moment. On my request the support staff was very helpful and polite.
Security and licenses
Malta has an extensive legal framework for gambling. The requirements for casinos are sufficiently legalised, as are the rights of players, especially for online casinos. The island state is also a member of the EU and therefore part of the European internal market. This is the reason why many online gambling providers establish themselves in Malta. Every provider operating in Malta needs a license for the casino operation from the Malta Gaming Authority (MGA). For the Unibet Casino, Trannel International holds a license for retail operations with license number MGA/B2C/106/2000 and other licenses for the games and betting services offered. You can check these licenses with all providers on the MGA website to ensure that the provider is not misrepresenting the information.
Even though I have already lost a few words about the security of the website, I would like to mention here that the provider applies the rules of the Payment Card Industry Data Security Standard (PCI DSS), which all major credit card companies use to handle secure credit card transactions. In addition, the random number generators and specified RTP values are checked and certified by the electronic commerce and online games regulation and insurance organization eCOGRA.
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Bonus points in the Unibet Test
In a test with ready-made categories, it can always happen that not all qualities of a top provider are fully shown to advantage. Therefore, in this section I would like to emphasize points where Unibet stands out. First of all, I would like to focus on external awards. Unibet Casino has won a number of international and European awards over the past five years. It is worth noting that in 2016 Unibet was awarded both the International Gaming Award and the European Gaming Award as the most socially responsible operator. This category recognizes special commitment to player protection and responsible gaming.
Every reputable online casino offers welcome offers for new customers and almost all providers also have a loyalty program or regular promotions to reward existing customers. Since the welcome bonus and the individual promotions are a topic in themselves, I have dedicated a separate article to it, in which I discuss the promotions and conditions in detail. However, I would like to take this opportunity to say that Unibet Casino has an innovative bonus system with numerous promotions. During my trial period Unibet had three more bonus challenges just for the casino area alone, in addition to the Welcome Bonus. On top of this there is a well balanced VIP program, which is especially interesting for players who regularly visit the casino site. Loyalty is rewarded here.
Also in the special games category Unibet can score points with me. This is because in addition to the large selection of games, which is based on numerous small and large development studios, there are also exclusive games and tables that you will not find in any other casino. Finally, I have also awarded a bonus point for the extra offer. This includes the friend referral feature, which allows you to receive €20 every time you refer a friend. Your friends will also benefit from this feature as they will receive a €75 bonus on their first deposit.
With a total of 8 bonus points Unibet is clearly in the top third of the top providers.
Conclusion: A real all-rounder
Although I have given my Unibet ratings without regard to poker, bingo and sports betting, I still conclude that the provider has done well in all disciplines. The game selection is comprehensive and offers something for all players with a wide betting range and high payout odds. The provider’s software also works first-class and did not cause any failures or problems even during my longer test. A native iOS app and the well-ported web application for all other devices guarantee a first-class experience for mobile users as well. Furthermore, the company has earned my sympathy for its positioning in terms of fair gaming and player protection. I had a great time with my Unibet Casino experience.
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