Mandarin Palace Casino is committed to providing a safe, enjoyable gaming environment. Gambling should be entertainment, not a way to make money. Play responsibly.
At Mandarin Palace Casino, we believe that gambling should remain a form of leisure, not a source of worry or harm. We are dedicated to fostering a supportive and secure environment for all players, encouraging responsible play through information, tools, and assistance.
We recognize that while most people gamble for entertainment, a small percentage may experience problems. We take our responsibility seriously and provide resources to help identify and address problematic gambling behavior.
If you or someone you know has a gambling problem, help is available 24/7:
1-800-GAMBLERConfidential • Free • Available in 160+ languages
Or text 800GAM for support via SMS
If you answer "YES" to the majority of these questions, we advise you take action to prevent gambling from negatively impacting your life:
We strongly recommend contacting our support team or calling 1-800-GAMBLER immediately. Help is available and confidential. You can also use our self-exclusion tools below to take a break immediately.
Mandarin Palace Casino provides several tools to help you maintain control over your gambling:
Set daily, weekly, or monthly maximum deposit limits through your account settings or by contacting support@mandarinpalace.com. Limits can be decreased immediately but increases require a 24-hour cooling-off period (6 months if set to zero).
Lock your account for a chosen period (1 year, 5 years, or lifetime). During self-exclusion, you cannot log in, deposit, or gamble. Contact support to initiate self-exclusion immediately.
Set in-session reminders that alert you to time spent or money wagered. These notifications help you evaluate your play and make informed decisions about continuing.
Set maximum session durations to prevent excessive gambling. When your limit is reached, you will be automatically logged out and cannot log back in until the cooling period expires.
Take a short break (24 hours to 30 days) where your account is temporarily suspended. Unlike self-exclusion, cooling-off periods have shorter durations for temporary breaks.
Access detailed reports of your deposits, withdrawals, wagers, and time spent. Reviewing this data regularly helps you track your gambling habits objectively.
To set deposit limits or request self-exclusion:
Important: Our Customer Support team is trained to assist with responsible gaming tools and can implement limits immediately upon request via live chat, email, or phone (1-888-595-5835).
If you suspect you or someone you care about is experiencing gambling-related difficulties, professional support is available:
Mandarin Palace Casino has zero tolerance for underage gaming. Only players aged 18 or older (or the legal gambling age in your jurisdiction) are permitted to access our services.
We use advanced verification systems to confirm player age. Accounts found to be in violation will be immediately suspended, all winnings forfeited, and funds returned to the payment method owner (minus processing fees).
To prevent minors from accessing gambling sites, we recommend parents take the following precautions:
Safeguarding your account helps prevent unauthorized access and potential underage gambling:
Our Customer Support team is trained in responsible gaming practices and can assist you with:
Email: support@mandarinpalace.com
Toll-Free (USA): 1-888-595-5835
Live Chat: Available 24/7 via website
Mail: TD Investments Ltd., 9 Barrack Road, Belize City, Belize
Fairness and transparency are core values at Mandarin Palace Casino. All our games operate using certified Random Number Generators (RNGs) that are regularly tested by independent auditors like iTech Labs. This ensures game outcomes are truly random and fair for everyone.
We strictly enforce these standards and regularly monitor for abnormal patterns or breaches of responsible gaming. Our commitment to game integrity ensures you can play with confidence knowing that every spin, deal, or roll is completely fair and unbiased.
