Privacy Policy

1. Introduction

Mandarin Palace Casino ("We", "Us", or "Our") is operated by TD Investments Ltd., a subsidiary of Genesys Technology N.V., licensed in Curaçao under license #365/JAZ. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection laws.

2. Information We Collect

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include:

• Email address (used as your login/username)
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Date of birth (for age verification)
• Government-issued ID (driver's license, passport) for KYC verification
• Utility bills (not older than 3 months) for address verification
• Payment method details (credit/debit card information)

Usage Data

Usage Data is collected automatically when using the Service. This may include:

• Device's Internet Protocol address (IP address)
• Browser type and version
• Pages visited and time spent on those pages
• Time and date of visits
• Unique device identifiers
• Mobile device information (type, OS, unique ID)
• Diagnostic data and crash reports

Location Data

We may collect and process information about Your location to ensure compliance with jurisdictional restrictions. This data helps us verify that you are not accessing our services from prohibited regions (KY, MI, NJ, LA, Ontario).

3. How We Use Your Information

Mandarin Palace Casino uses the collected data for various purposes:

• To provide and maintain our Service: Including account creation, verification, and management
• To process transactions: Deposits, withdrawals, and bonus credits
• To verify identity: KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance
• To contact You: Via email, telephone, SMS, or push notifications regarding account updates, security alerts, or promotional offers
• To prevent fraud: Monitoring for suspicious activity, bonus abuse, or collusion
• To comply with legal obligations: Regulatory reporting, tax compliance, and legal proceedings
• To improve our Service: Analytics, troubleshooting, and feature development

4. Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. These include:

You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• SSL Encryption: 256-bit Secure Socket Layer encryption for all data transmission
• Secure Servers: All personal information is stored on secure servers protected by firewalls
• Access Controls: Strict internal access controls and staff training on data protection
• Regular Audits: Periodic security audits by independent third parties
• PCI-DSS Compliance: Payment processing adheres to Payment Card Industry Data Security Standards

While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

Mandarin Palace Casino will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy:

• Account information: Retained for the duration of your account plus 7 years for legal/tax purposes
• Transaction records: Minimum 7 years as required by Curaçao gaming regulations
• Verification documents: Retained while account is active plus 7 years after closure
• Usage Data: Retained for internal analysis, typically 12-24 months
• Dormant accounts (12+ months inactive): Administered according to applicable laws; personal data archived securely

7. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, identity verification services, cloud hosting providers, and analytics companies
• Regulatory Authorities: Curaçao Gaming Control Board, tax authorities, and law enforcement when legally required
• Genesys Technology Group: Sister casinos within our network for fraud prevention and responsible gaming monitoring
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided

All third-party service providers are bound by confidentiality obligations and data protection agreements.

8. Your Data Protection Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing for direct marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact our Data Protection Officer at support@mandarinpalace.com or submit a request through your account settings.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We ensure adequate controls are in place including the security of your data during international transfers.

10. Children's Privacy

Our Service is not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If we discover that a child under 18 has provided us with Personal Data, we will immediately:

• Suspend the account and prevent further betting
• Forfeit all winnings and donate to gaming commission
• Delete the personal information from our servers
• Report to relevant authorities if required

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending email notifications for material changes
• Displaying prominent notices on our Service

Changes are effective when they are posted on this page. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: support@mandarinpalace.com
• Toll-Free (USA): 1-888-595-5835
• Live Chat: Available 24/7 via website
• Mail: TD Investments Ltd., 9 Barrack Road, Belize City, Belize

For data protection specific inquiries, please address correspondence to the Data Protection Officer.