Your wellbeing is our priority. We provide tools and resources to help you maintain control and ensure gambling remains a fun, safe activity.
If you or someone you know has a gambling problem, help is available 24/7:
1-800-522-4700National Council on Problem Gambling (NCPG) - Confidential & Free
At Lucky Creek Casino, we believe that responsible gaming is the foundation of a sustainable and enjoyable entertainment experience. We are committed to providing a safe environment where players can enjoy our games responsibly, with access to tools and support that promote healthy gambling habits.
We strictly enforce our 18+ policy and use advanced verification systems to prevent underage gambling. We also provide comprehensive self-exclusion options and deposit limits to help you stay in control.
Set reminders to track how long you've been playing. Take breaks when needed.
Control your spending by setting daily, weekly, or monthly deposit limits on your account.
Temporarily or permanently block access to your account if you need a break from gambling.
Review your complete transaction and gaming history to track your activity and spending.
Take a short break from 24 hours to 6 weeks with our cool-off feature.
Receive pop-up notifications showing your session time and net wins/losses.
You can set gambling limits directly from your account dashboard or by contacting our support team:
Note: Decreasing limits takes effect immediately. Increasing or removing limits requires a 24-hour cooling-off period to prevent impulsive decisions.
Ask yourself: Do you gamble to escape from boredom or problems? Do you gamble with money meant for essentials like rent or food? Do you try to win back losses immediately? If you recognize these behaviors, please use our self-exclusion tools or contact a support organization immediately.
If you feel you need a break from gambling, we offer self-exclusion options ranging from 24 hours to permanent exclusion. During this period, you will not be able to access your account or receive promotional materials.
Contact our support team immediately to activate self-exclusion:
📧 support@luckycreek.com | 📞 +1 844 896 3229
If you or someone you know needs help with problem gambling, these organizations provide confidential support, counseling, and resources:
We strictly prohibit underage gambling (under 18 years old, or the legal age in your jurisdiction). We use age verification checks and recommend parents use filtering software to prevent minors from accessing gambling sites:
All Lucky Creek Casino staff undergo comprehensive responsible gaming training. Our customer support team is trained to recognize signs of problem gambling and to direct players to appropriate resources when needed.
For questions about responsible gaming tools or to set account limits, contact us:
Email: responsiblegaming@luckycreek.com
Phone: +1 844 896 3229 (24/7 Support)
