Your privacy matters to us. Learn how Lucky Creek Casino collects, uses, and safeguards your personal information.
Last Updated: March 4, 2026
Effective Date: January 1, 2024
This Privacy Policy explains how Genesys Technology N.V. ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use Lucky Creek Casino services.
We collect information to provide, maintain, and improve our services, process your transactions, and comply with legal obligations.
We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.
| Purpose | Legal Basis |
|---|---|
| Account registration and verification | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Compliance with gambling regulations | Legal obligation |
| Fraud prevention and security | Legitimate interests |
| Marketing communications (with consent) | Consent |
| Customer support and service improvement | Legitimate interests |
We implement appropriate technical and organizational measures to protect your personal data:
We do not sell your personal data. We may share information with:
All third-party partners are contractually obligated to protect your data and use it only for specified purposes.
Depending on your jurisdiction, you may have the right to:
To exercise these rights, contact our Data Protection Officer at dpo@luckycreek.com.
We retain your personal data only as long as necessary for the purposes outlined in this policy:
Your data may be transferred to and processed in countries outside your jurisdiction, including CuraƧao, where our servers are located. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.
Our services are strictly for individuals aged 18 or older (21+ in some jurisdictions). We do not knowingly collect data from minors. If we discover we have inadvertently collected information from a minor, we will delete it immediately.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions about your privacy? Contact our Data Protection team:
Email: dpo@luckycreek.com
Address: Genesys Technology N.V., Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, CuraƧao
Phone: +599 9 737 3000