🔒 Privacy Policy

1. Information We Collect

We collect information to provide, maintain, and improve our services, process your transactions, and comply with legal obligations.

1.1 Personal Information

• Identity Data: Name, date of birth, gender, nationality, and government-issued ID numbers
• Contact Data: Email address, postal address, phone number, and country of residence
• Financial Data: Payment method details, transaction history, and banking information
• Technical Data: IP address, browser type, device information, operating system, and location data
• Usage Data: Game preferences, betting history, login times, and session duration

1.2 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: 256-bit SSL encryption for all data transmission
• Access Controls: Strict role-based access to personal information
• Secure Servers: Data stored in secure, monitored facilities
• Regular Audits: Security assessments and penetration testing
• Employee Training: Staff trained on data protection protocols

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

• Service Providers: Payment processors, identity verification services, and cloud hosting providers
• Regulatory Authorities: Gambling commissions and law enforcement when legally required
• Game Providers: Limited technical data required to operate games
• Affiliate Partners: Only anonymous aggregated data for commission purposes

All third-party partners are contractually obligated to protect your data and use it only for specified purposes.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing

To exercise these rights, contact our Data Protection Officer at dpo@luckycreek.com.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Information: Retained for 7 years after account closure (regulatory requirement)
• Transaction Records: Retained for 7 years (anti-money laundering compliance)
• Communication Records: Retained for 3 years
• Marketing Preferences: Retained until you withdraw consent

7. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including Curaçao, where our servers are located. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Our services are strictly for individuals aged 18 or older (21+ in some jurisdictions). We do not knowingly collect data from minors. If we discover we have inadvertently collected information from a minor, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.