Responsible Gaming

Lotus Asia is here to provide an excellent and enjoyable gaming experience and recognize our responsibility in preventing problematic activity.

🚨 Need Help Immediately?

If you or someone you know has a gambling problem, help is available 24/7

1-800-GAMBLER

National Council on Problem Gambling

Responsible Gambling Guidelines

We advise all players to take into account the following, and not game irresponsibly:

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Play for Entertainment

Play for entertainment, not to make money. Gambling should never be viewed as a source of income.

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Avoid Chasing Losses

Never try to win back your losses. Set limits and stick to them.

⏰

Set Time Limits

Do not let gambling interfere with your daily responsibilities or work.

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Gamble Responsibly

Never gamble unless you can cover losses. Only gamble with money you can afford to lose.

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Take Breaks

Regular breaks help maintain perspective. Step away regularly.

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Seek Help if Needed

If you feel you might have a problem, contact support immediately at 1-866-403-6954.

Self-Assessment Test

See the below questions. If your answer to the majority of them is "YES", we advise you take action to prevent gambling from negatively impacting your life:

Ask Yourself:

❓ Does gambling affect your work?
❓ Has gambling caused arguments with family/friends?
❓ Do you always return to win back your losses?
❓ Have you borrowed money to gamble?
❓ Do you see gambling as a source of income?
❓ Do you find it difficult to limit your gambling?

If you answered YES to most of these questions, please contact one of the organizations below immediately.

How We Can Help

By submitting a written notice to us (via support@lotusplayersclub.com) you may set a deposit limit per day, per week or month.

You may increase or revoke a deposit limit after a minimum waiting period of twenty-four (24) hours from the time of the request, by written notice, except when the deposit limit has been set to zero (0).

Should a deposit limit of zero (0) be chosen, you will need to provide in writing to us that you wish to change or revoke the deposit limit, this change will only happen after a minimum waiting period of six (6) months from the time of the request.

You can also contact our experienced Customer Support team at 1-866-403-6954 at any time to request this and they will kindly assist you.

Should you wish to self-exclude we recommend that you contact all other gambling sites where you have an account and request self-exclusion there also.

Support Organizations

Listed below are reputed organizations committed to helping those who struggle with gambling problems, and can be contacted at any time:

1-800-GAMBLER

National Council on Problem Gambling

Gamblers Anonymous

12-Step Recovery Program

Responsible Gambling Council

Prevention & Education

Gambling Therapy

Online Support & Counseling

Underage Gambling Prevention

Players must be of legal gambling age in their jurisdiction (at least 18+) to play at Lotus Asia. It is their responsibility to be aware of the age restriction where they reside and play and to confirm their legitimacy when creating an account.

We also advise parents to do the following:

Password protect computer, mobile, and/or tablet
Do not leave the device unattended when logged into your account
Make sure all account details and credit cards are inaccessible to children
Do not save passwords on your computer, write them down and keep them somewhere out of reach
Download filtering software (e.g. Net Nanny) to prevent minors from accessing inappropriate sites

If you have any reason to believe that a minor has shared any information with us, please contact us immediately at support@lotusplayersclub.com or 1-866-403-6954.

Contact Support

If you think you might have a problem with gambling or need help, please contact:

1-866-403-6954

24/7 Toll-Free Support | support@lotusplayersclub.com