Privacy Policy

Introduction

Black Lotus Casino ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Operated by Genesys Technology N.V., registered in Curaçao, we adhere to strict data protection standards required by our gaming license #365/JAZ and international privacy regulations.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for an account
• Make deposits or withdrawals
• Participate in promotions or tournaments
• Contact customer support
• Subscribe to newsletters

This information may include your name, email address, phone number, date of birth, physical address, payment information, and identification documents required for verification.

Automatically Collected Information

When you access our casino, we automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed and features used
• Device identifiers and mobile network information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytical Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements and track affiliate referrals

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

How We Use Your Information

We use the information we collect to:

• Process transactions and send related information
• Verify your identity and prevent fraud
• Comply with legal and regulatory obligations
• Provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Monitor for suspicious activity and ensure responsible gaming

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• 256-bit SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and penetration testing
• Strict internal data handling policies

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:

• To trusted third parties who assist us in operating our website, conducting our business, or servicing you (subject to confidentiality agreements)
• To comply with legal requirements, such as court orders or gaming regulatory requests
• To protect our rights, property, or safety, and that of our users or others
• To affiliates and partners for marketing purposes (only with your explicit consent)

Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at support@blacklotuscasino.com.

Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Gaming regulations typically require us to retain transaction records for a minimum of 5 years.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@blacklotuscasino.com
• By phone: 1-866-403-6954 (Toll-Free USA)
• By mail: Genesys Technology N.V., Curaçao